One Night @ the Call Center is a novel written by Chetan Bhagat and first published in 2005. The novel revolves around a group of six call center employees working at the Connexions call center in Gurgaon, Haryana, India. It takes place during one night, during which all of the leading characters confront some aspect of themselves or their lives they would like to change. The story uses a literal deus ex machina, when the characters receive a phone call from God.
In winter 2004, a writer met a young girl on a night train journey. To pass the time, she offered to tell a story. However, she had a condition: that he make it into his second book. He hesitated, but asked what the story was about.
The girl said the story was about six people working in a a call center, set in one night.
She said it was the night they got a phone call.
That phone call was from God.
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